Office Administrator & Customer Service Representative

Rooted Group

Location: O'Fallon, MO, United States

Office Administrator & Customer Service Rep Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations. As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience. Key Responsibilities Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude. Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners. Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately. Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered. Data Integrity: Maintain precise customer records, service logs, and internal communication notes. Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes. Required Skills & Qualifications Stellar Communication: Excellent verbal and written skills are a must. Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment. Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus. Problem Solver: A knack for conflict resolution and finding solutions on the fly. Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly. Schedule & Compensation Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role) Pay Range: $20 – $22 per hour (based on experience). Location: Proudly based in St. Louis, MO.

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