Customer Success Manager
Dutchie
Location: Remote, United States (Remote)
Customer Success Manager at Dutchie in Remote, United States **What you'll do** - Operate as part of an Account Team pod, partnering closely with Account Managers on account strategy - Own the renewal runway: monitor accounts in the 90-day renewal window, flag at-risk accounts early - Manage churn risk end to end — triage, mitigation strategy, and resolution — partnering cross-functionally - Proactively monitor account health signals and act on them before they become escalations **What they're looking for** - Experience owning customer health and the churn lifecycle in a SaaS environment - Strong organizational skills to manage multiple accounts and prioritize effectively - Ability to pull context together across Product, Support, Sales, Solutions, and Implementation - Experience acting as a proactive risk mitigator rather than a reactive support resource **Details** - Location: Remote, United States - Type: Not specified - Salary: null
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